Product complaints in the pharmaceutical sector encompass reports, notifications, or expressions of dissatisfaction from customers, healthcare professionals, or regulatory authorities concerning quality issues, adverse reactions, defects, or any other concerns related to the safety, efficacy, or performance of pharmaceutical products. These complaints are critical for identifying potential defects, failures, adverse events, side effects, or nonconformities experienced during product use or handling. It is imperative for organisations to have established processes for efficiently receiving, documenting, investigating, and resolving these complaints. Doing so not only addresses customer concerns and ensures customer satisfaction but also maintains regulatory compliance, product quality, and the organisation’s reputation by preventing the recurrence of such issues.
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